“Your Career Advisor” is responding this week to:

• What is the job description of a bank operations manager? (g)

All reasonable questions related to careers, skill development or employment related issues – sent to advisor@skill-link.com - would be addressed in this section every week.

Q1: What is the job description of a bank operations manager?

I would appreciate if you could provide me with the job description of a Bank Operations Support Manager.

E. B. (Lebanon)

Replying:

Dear Ms. B.

With regards to the above, let us first mention (as we did before) that titles may vary from bank to bank…. Hence Bank Operations Support Manager could be called Operations Manager in another place. You also did not mention if this is for a branch or the head office. As you may know, operations in bank are sometimes divided over a number of units or departments. Nevertheless, we are providing you below with a general job description for a Bank Operations Manager responsible for most of the common functions.

• Execute and process operations that are centralized because of their nature (eg. Treasury Back Office, Cards, Reconciliation ..) or to achieve improved (more economical / faster / better control) supporting services (eg. Transfers, Traveller and FC Cheques Collection, Custody..).
• Provide technical assistance to branches' Operations Managers and their staff in branches bank wide, in light of the policies, procedures and circulars.
• Approve branches 'Operations Budgets' prepared by each branch.
• Coordinate all the operational logistics of the establishment of new branches.
• Coordinate with the Human Resources Department in providing the required staff with the necessary skills to branches' operations units (either through recruiting, transfer or promotion).
• Act as an Operations & Support help desk for the branches at Head Office. In this capacity it will act as a liaison between branches and the various central operations and support departments (eg. Administration, Information Technology, Personnel, Central Accounting etc...) whenever matters are not resolved directly between the branch and the concerned department.
• Identify skill development needs for branches' operations staff in light of their current duties and advancement plans.
• Maintain vertical (between Head Office and branches) and horizontal (between various branches' Operations Units and with other concerned departments) communication lines regarding operational developments, changes to products/services. This could be in the form of memorandums, meetings, workshops etc...
• Review comments on branches' operations in Inspection Reports and follow up to ensure all issues are addressed.

We hope the above was of some use to you.
Good Luck

Note from the editor: 
Employer names and inquiry sender names were withheld for confidentiality

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